Monthly Archives: July 2011

Online Reviews: The Consumer Is In The Drivers Seat

[tweetmeme source=”rhondahurwitz” only_single=false] When was the last time you made an important purchase decision (or even a minor one) without checking online reviews? If you don’t think you should be paying attention to your business’s reputation online, consider this example.  … Continue reading

Posted in customer service, online reputation, word of mouth | Tagged , , , | 1 Comment

Carpe Diem – Capture the Day – In Memory of Jerry Hurwitz

Jerome Hurwitz (1923 – 2011) Dear Friends, I left for a family vacation on June 29th.  When I came back, my world changed.  My father in law, Jerry Hurwitz, died at the age of 88.  Lots of people hear this … Continue reading

Posted in Dads, Jerome Hurwitz | Tagged , | 8 Comments